Your Data, Our Responsibility

CasiniPlus Privacy Policy – How We Keep Your Data Safe

Casiniplus respects your personal information. Everything about what data we collect, how we use it, and the steps we take to protect it is laid out here with full transparency.

Document Information
Last Updated January 2026
Language Bengali & English
Applicable All Members
Encryption 256-bit SSL
Contact support@casiniplus.com
Standards International Standards

Our Privacy Commitment

The core principles casiniplus always upholds to keep your data safe

Your Data Is Never Sold

Casiniplus never sells your personal information to third parties. Your name, phone number, and transaction details are never shared with any advertiser.

Industry-Standard Protection

Your data is protected through 256-bit SSL encryption and regular security audits. All data is stored in compliance with international security standards.

Transparent Use

How your information is used is stated in plain language. There are no hidden purposes — your data is used solely to improve our services and meet legal obligations.

Your Controls

You can request to view, correct, or delete your personal data at any time. Your data belongs to you.

Limited Retention

Your data is never stored longer than necessary. Any data beyond our legal obligations is deleted after the defined retention period.

Immediate Breach Notification

In the event of a data security incident, casiniplus will notify affected members within the legally required timeframe.

What Data We Collect

Casiniplus only collects information necessary to operate its services

Identification Information

Information provided at registration

Full Name Date of Birth Address Phone Number Email National ID Card
Financial Information

Required for processing transactions

bKash Number Nagad Number Bank Details Transaction History Deposit Records Withdrawal Records
Usage Data

Collected for platform improvement

Device Information IP Address Browsing Patterns Betting History Support Chat Log Login Time
1

Purpose & Scope of Data Collection

The casiniplus Privacy Policy explains how we collect your information, what we use it for, and how we keep it secure. This policy applies to both the casiniplus website and mobile app.

Casiniplus believes protecting your privacy is a fundamental responsibility. That's why we only collect information that is genuinely necessary to provide our services. We never sell your data to advertisers or unrelated third parties.

By reading this policy, you will learn:

  • What types of information are collected and why.
  • Where your information is stored and how long it is retained.
  • The circumstances under which information may be shared with third parties.
  • Your rights over your personal data.
In Summary: casiniplus is committed to protecting your information. If you have any questions, feel free to reach out at any time at support@casiniplus.com.
2

Data Use Policy

The information casiniplus collects about you is used for specific, defined purposes. Each use case is clearly outlined below.

Account Management

Your name, phone number, and email address are used to create and manage your account. This information is also used to verify login security and to send password reset requests or important notifications.

Payment Processing

Financial information is used to process deposits and withdrawals. Every transaction is recorded so that any future disputes can be resolved efficiently.

Identity Verification (KYC)

Casiniplus verifies the identity of its members to comply with international anti-money laundering laws. This is both a legal requirement and an important measure to protect you.

Service Improvement

Casiniplus analyzes which features you use most, when you log in, and what types of bets you place — all to make the platform more refined and user-friendly.

Responsible Gaming Monitoring

By analyzing members' betting patterns, casiniplus can identify potentially problematic behavior and offer assistance when needed. This initiative exists entirely for your well-being.

For Marketing Purposes: casiniplus may send promotional emails or SMS messages. You can opt out of marketing communications at any time through your account settings.
3

Data Sharing Policy

Casiniplus does not sell your data. However, in certain circumstances, limited information may be shared with trusted third parties.

Payment Processors

Only the information required to process transactions is shared with payment gateways such as bKash, Nagad, Rocket, and banks. These third parties operate under strict confidentiality agreements.

Law Enforcement Agencies

Casiniplus may share information with the relevant authorities when required by a court order, regulatory directive, or legal obligation. This forms part of our legal compliance commitments.

Technology Service Providers

Casiniplus works with certain technology partners to operate the platform — such as server hosting providers and security software companies. These partners receive only the limited data needed for their specific role and are bound by confidentiality agreements.

Our Commitment: casiniplus never sells or shares your data with advertisers, data brokers, or unrelated third parties. When any data sharing is necessary, we follow a minimum necessary information policy.
4

Data Protection Practices

Casiniplus uses industry-leading technology and processes to keep your data secure. Security isn't just a feature — it's the foundation of how we operate.

Technical Security

  • 256-bit SSL Encryption: All communication between your browser and our servers is encrypted. No one can intercept or read this data in transit.
  • Two-Factor Authentication (2FA): An additional layer of security can be added when logging into your account.
  • Real-Time Monitoring: Systems are in place to instantly detect unusual login activity or suspicious transactions.
  • Regular Security Audits: Systems are audited by external security specialists multiple times per year.

Organizational Security

Casiniplus staff can only access the information required for their specific role — nothing more. All employees are bound by confidentiality agreements and receive regular security training. Any unauthorised attempt to access data is logged and investigated.

Your Role: A large part of your account security is in your hands. Use a strong password, never share it with anyone, and avoid logging in over public Wi-Fi.
5

Cookies & Tracking Technologies

The casiniplus website and app use cookies and similar technologies to enhance your browsing experience and help keep the platform secure.

Optional cookies can be disabled through your browser settings. However, disabling essential cookies may cause issues with logging in or making payments on casiniplus.

6

Your Data Rights

Casiniplus believes you have the right to control your own data. We actively uphold the following rights.

Right of Access

You may request to know what information casiniplus holds about you.

Right to Rectification

You may request a correction if any of your information is inaccurate or out of date.

Right to Erasure

You have the right to request deletion of data that falls outside our legal retention obligations.

Right to Restrict Processing

You may request that we stop using your data for specific purposes.

Right to Data Portability

You can request a copy of your data in a standard, portable format.

Right to Object

You may object to marketing messages or certain types of data processing.

How to Exercise Your Rights: To exercise any of the rights above, email us at support@casiniplus.com or reach us via live chat. casiniplus typically processes these requests within 30 days. For complex cases it may take longer, but you will be informed in advance.
7

Data Retention Period

Casiniplus does not retain your data longer than necessary. Different types of data have their own defined retention periods.

  • Account Information: For as long as your account is active, and up to 5 years after closure as required by legal obligations.
  • Financial Transaction Records: Retained for a minimum of 5 years in compliance with anti-money laundering laws.
  • Betting History: May be retained for up to 2 years after account closure for dispute resolution purposes.
  • Support Chat Logs: Up to 1 year — helps improve service quality.
  • Analytics Data: Aggregated, non-personally identifiable data may be retained indefinitely.
  • Cookie Data: Expires between 1 day and 2 years depending on the type.

Once the retention period ends, data is securely deleted or anonymised so that no individual can be identified.

8

Policy Changes & Contact

Casiniplus may update this Privacy Policy when necessary — for example, due to changes in the law, the addition of new features, or updates to how we operate.

For significant changes, casiniplus will:

  • Will post a clear notice on the website.
  • Advance notice will be sent to your registered email or SMS.
  • Where applicable, consent will be obtained for the updated policy.

The date of the latest update is shown at the top of this page. Continued use of casiniplus after any policy change constitutes acceptance of the updated policy.

Privacy Contact: For any questions, concerns, or requests to exercise your rights regarding this policy, email support@casiniplus.com. Including "Privacy Request" in the subject line will help ensure a faster response. The casiniplus data protection team is always ready to assist you.

Your Rights at a Glance

Data Access RequestResponse within 30 days
Data CorrectionWithin 7 Business Days
Data DeletionSubject to Legal Requirements
Opt Out of MarketingImmediately
Data PortabilityWithin 30 days
Policy Violation ReportInitial response within 72 hours
Contact MethodsEmail / Live Chat

How We Protect Your Privacy

All Data Encrypted
Your data is encrypted both at rest and in transit.
Minimum Access Policy
Staff can only access the data required for their own role — no more.
Regular Security Reviews
An independent team of external experts regularly audits casiniplus's security infrastructure.
Incident Response
In the event of a security incident, affected members will be notified within the required timeframe.

General FAQs

Straightforward answers to common questions about privacy and our services

casiniplus offers several ways to get help, and all channels are available in Bengali. First, Live Chat on the website — the fastest option, with a human agent typically responding within 2 minutes. Second, email — write to support@casiniplus.com for more complex issues, as you can attach documents or screenshots. Third, the Help Center — visit the /help-center page on the website for answers to common questions and step-by-step guides. Live Chat and email support are available 24/7, every day of the week — no breaks, no downtime. Whether it's the middle of the night in Bangladesh or a public holiday, the casiniplus support team is always there for you. For payment issues raised via Live Chat, the average resolution time is within 30 minutes.

Wagering or turnover refers to the total amount you need to bet before you can withdraw bonus funds. Here's an example to make it clear: say you deposit BDT 1,000 and receive a BDT 1,000 bonus through a 100% welcome offer. A 5x wagering requirement on the bonus means you need to place bets totalling BDT 1,000 × 5 = BDT 5,000. One important point — losing bets still count toward your wagering. So if you place a BDT 100 bet and lose, it's not deducted from your progress; it still counts as BDT 100 of turnover. You can check how much wagering you've completed and how much remains by going to the Bonus section in your account dashboard. This figure updates in real time. If you have any questions about a bonus wagering calculation, just ask via live chat.

Join casiniplus Safely

Your data is protected, your privacy is respected. Register with casiniplus and be welcomed to Bangladesh's most trusted betting platform.

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